Kristina Robles
Social Media Specialist | Copywriter | Graphic Designer

Social Posting Representative | Ordereze

2019-2022

• Created social media content for a portfolio of over 50 restaurants, e.g., writing captions and designing digital flyers.

• Worked one on one with business owners and marketing professionals to meet their social media needs, ensuring content met branding guidelines.

•  Collaborated with other departments to coordinate posts and email campaigns.

• Created social media content calendars.

• Used social media management software to schedule posts. ▪ Stayed on top of social media trends.

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Customer Success Specialist | Ordereze

2018 - 2019

• Maintained websites for restaurants around the United States and Canada, updating information, photos, and menus using content management software.

• Wrote copy for websites when needed.

• Ensured content was ADA compliant. 

• Designed and wrote copy for email blasts.

• Drafted responses to restaurant reviews.

• Answered customer support phone calls and guided customers through our products and services.

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Social Media Specialist | LIAAC, Inc.

2017- 2018

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• Managed social media accounts (Facebook, Twitter, Instagram, YouTube) and increased post reach by 200%.

• Wrote press releases and blog articles.

• Planned in-agency and external events.

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Part-Time Key Holder | Lane Bryant

​2011- 2017

 

• Assisted customers and employees.

• Deescalated upset customers.

• Made sure the store reached KPI goals.

•  Maintained store appearance and customer satisfaction.

 

Marketing Manager | NYIT Dining

​2013 - 2014

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• Designed and wrote copy for promotional materials for 5 dining locations plus catering service (flyers, brochures, posters, etc.) and was able to increase OneCard membership by 90%.

• Managed social media and increased Facebook followers by 100%.

• Coordinated between departments and outside vendors.

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